Privacy policy

Freight Online Australia Pty Ltd (Freight Online) is committed to protecting your privacy.

Collecting and using your personal information

At Freight Online we are mindful to protect your personal information and to provide a safe and secure website.

We collect your personal information when you use our freight online portal.  The information we collect is your contact information which may include your name, any company name, directors names, birth dates, street and mailing address, e-mail address and telephone and facsimile numbers. Other personal information we collect may include the pick-up and delivery location of goods, the type of goods to be transported and any relevant timeframe for delivery. If you do not provide this information you may not receive a response to your request for transportation services.

We will only use your personal information to:
  • communicate with you;
  • provide transportation services;
  • provide you with information about our services and suppliers, unless you advise us not to do   so;
  • profile people accessing our website;
  • carry out credit checks; and
  • include it in our web based debtor information service, in the event that you do not pay for our services.

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

No personal data is obtained, stored or shared by this website or by Google.


The personal information we collect will be kept confidential.  We only share this information with our related companies, contractors, service providers, banking institutions to process the services requested by you and our customers and suppliers in the event that you do not pay for our services. We do not store your credit card or bank details online.

Such disclosure may involve the transfer of your information to different countries.

At no time will this information be traded, swapped, exchanged or sold to any other party or company.

Other than for the purposes above, Freight Online will not disclose your personal information without your consent, unless required or authorised by law.

Freight Online takes all reasonable care to ensure the personal information collected from you is protected from loss, misuse or alteration. All personal information will be stored in a 128 SSL encrypted system.

Your personal information will be stored for a period of three months after your last request for our services. After this time, all records of your personal information held by Freight Online will be destroyed, with the exception of your name or company name, email address, IP address and telephone number provided when you last requested our services.

Access to your Personal Information

If you require access to the personal information we hold about you please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it We may ask you to submit a request in writing and pay our reasonable costs of processing your request.

Freight Online aims to ensure that the personal information we hold about you is accurate, complete and up to date. If your are aware of any corrections that should be made, please contact us.
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